Refund and Returns

Refund & Return Policy

At Plunoro, your satisfaction is our priority. We are committed to providing high-quality mechanical keyboards and RGB mouse, and ensuring a smooth, hassle-free return and refund process. This Refund & Return Policy explains how you can return products, request refunds, and how we handle your requests.

Information You Need to Provide

To process a return or refund, we may require your order details, including your name, email address, phone number, shipping address, and order information for verification.

How to Request a Refund or Return

• Contact Us: Reach out to our support team at support@plunoro.com or call 0131 556 9674 to initiate your return or refund request.
• Prepare Your Item: Pack the mechanical keyboard or RGB mouse securely in its original packaging, including all accessories and manuals.
• Ship Your Item: Send your product to:
  Plunoro Returns Department
  1218 Walton Blvd, Michigan 48307, USA
• Processing Your Refund: Once we receive and inspect your item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Important Notes

• Products must be unused, in original packaging, and in the same condition as received.
• Customers are responsible for return shipping costs unless the item is defective or damaged.
• Defective or incorrect items will be replaced or refunded at no additional cost.

Your Consent

By making a purchase at Plunoro, you agree to this Refund & Return Policy and understand the procedures for returning or exchanging your mechanical keyboards and RGB mouse.

Contact Us

For any questions or support regarding returns or refunds, contact us at:
Email: support@plunoro.com
Phone: 0131 556 9674
Address: 1218 Walton Blvd, Michigan 48307, USA